Article 1 : General acceptance of conditions of sale
To create and fill out a purchase order on this site and confirmation of this order is full acceptance of all general sales conditions.
Article 2: Sales contract conclusion
The sale is made in compliance with Canadian rights and in accordance with the regulation on remote sales as soon as the purchase order
is validated. Automatic recording of the purchase order is regarded as proof of the nature of the convention and its date. Upon
reception of the order and after validation of the payment, Ergo GND who sends the purchaser a confirmation indicating the
selling price without transport fees accepts the order. Later, Ergo GND will confirm the total amount of the order including
the transport charges. Accordingly, Ergo GND informs the customer by Email in the event of refusal of an order.
Article 3 : General obligations of each party
3.1 Ergo GND Obligation:
3.11 Handling of orders
Ergo GND, in the event of acceptance of an order, agrees to sell and deliver the products ordered to the customer.
The Products presented on the site are normally available and the site is updated after each sale.
3.13 Product information
The images on the site illustrating the products are indicative and cannot enter the contractual field.
3.2 Obligation of the purchaser:
In addition to the payment of the order, the purchaser has to indicate to Ergo GND all necessary information concerning
delivery, including an address during business hours.
3.22 Capacity - Minor
The parties agree that minors placing orders are acting on behalf of their parents.
Article 4 : Price, invoice
The global price indicated on the E-mail confirmation by Ergo GND is not the final price. This confirmation only includes
the price of the item. Transport charges if applicable and taxes will be added thereafter in a final confirmation. Outside Canada
custom taxes can be added to the final price indicated and remains the responsibility of the recipient.
An invoice is provided for each order.
4.3 Modes of payment:
Payment for the products is possible with Purchase Order, Visa Credit Card, Mastercard and American Express. PayPal is available on
4.4 Safety of payment:
Entry by the customer of his credit card number as well as the expiry date is done by telephone, in the secure payment zone on our
website or on the protected site of Paypal.
Article 5 : Transport, delivery
Any delivery is tied to the integral and preliminary price. The expenses of packaging, port and route are always the responsibility
of the customer. When they are dispatched, the goods always travel at the risk and danger to the recipient. Transport is carried out
at our convenience, by, mail service or private conveyor.
5.2 Delivery periods:
Delivery periods are not contractual. They are generally 72 h over Canada and approximately 14 days for outside of Canada unless
advised differently by email or telephone by one of the representatives of Ergo GND. In the event of unavailability or out
of stock on an ordered item Ergo GND is committed to delivering the article(s) within 60 days.
5.3 Transfer of the risk:
The transfer of the risks on the products take place as soon as the products are handed over by Ergo GND to the conveyor.
All merchandise should be inspected for any damage in the presence of the conveyor. The client can only return an item in the event
that the delivery is not in conformity with the order, or in case of deterioration. In such a case., a note will be included in the
bill of lading and the delivery refused. All shipments that are refused by the clients must be confirmed by email or by mail to
Article 6 : Property
All items remain the property of Ergo GND until total payment of the items.
Article 7 : Retractation
Ergo GND offers a 7 day (working days) period on all exchange or return of items. The client is responsible for all return
fees inherent to transport. All items must be returned in perfect condition. The item may be replaced or refunded. All reimbursements
will be made within a 30 day period. Concerning replacement of several items, should the price difference be in favour of Ergo GND
it will be paid by the client by credit card or Paypal, before any new shipment. Should the price difference be in favour of the
client, Ergo GND will pay the difference within 30 days.
Article 8 : Return policy
An invoice must be submitted . All fees and risks encountered during the return of the items is the purchaser’s responsibility.
No return will be accepted after a delay of 8 working days folowing the date of delivery. Any litigation issues relative to the present
contract will be submitted to the legal department of our office. Please verify all items in order to avoid any litigation.
Article 9 : Waranty Exclusion
All natural wearing or damages caused by exterial accidents or modifications of the product not approved by the vendor will not be
covered in the warranty.
Article 10 : Major events
Ergo GND will not be responsible for any clause in the contract regarding damages originating from acts of God, or war, or strike
Article 11 : Applicable law
Both parties agree that this contract is submitted to Ontario Law and that the english language will prevail over any other translation.
Article 12 : Competence
Should there be any contracdictions regarding the interpretation or the execution of the present conditions, express competence will be
assigned to the Quebec courts.
Article 13 : Domicile
Ergo GND, Head office will be located at the following address :
887 Kirkwood Avenue, unit 3
Ottawa, Ontario, Canada
Fax: (613) 729-9825
Pager: (613) 788-8545
Business Hours: Monday to Friday from 8h30 to 17h00